AI FAQs Agent: A New Tool for Faster Client Support

Finding the right answer in technical documentation and Swagger Docs takes time, especially when the information is spread across several pages or requires knowledge of specific platform settings. To make product support more convenient, we developed the AI FAQs Agent, which is now available directly on the platform.

 

Instead of browsing the documentation library, clients can ask questions and receive clear responses in a conversational format.

 

How It Works

 

1. Open the chat and ask a product-related question.

2. The agent searches the connected documentation library and identifies the most relevant information.

3. Based on the available documentation, it generates an answer in seconds.

4. The agent also provides links to the relevant documentation pages, allowing users to explore the topic in more detail.

5. After each response, it suggests related questions that may help find additional useful information.

 

The agent is designed to answer questions about platform features, settings, and common workflows. For example: Where can I find my open orders? How do I change my password? Where is the transaction history? How to add a new user through the API?

 

Key Benefits 

 

• Faster access to information: Ask a question in your own words and get relevant guidance without searching through multiple documentation pages.

• A clearer understanding of platform features: Get practical explanations of how tools work and where to find them.

• Simpler API navigation: Find answers to common API-related questions, such as how to create users or perform other actions through the API.

• More convenient self-service: Resolve routine questions independently and continue working without unnecessary interruptions.

 

The AI FAQs Agent turns static product documentation into an interactive support experience. It makes the platform easier to navigate and simpler to use.