Integrating CrocoCalls into Wifox CRM

Wifox CRM now integrates with CrocoCalls, an IP telephony solution that helps teams manage client calls with more speed, structure, and visibility.

 

This integration connects phone communication with CRM records, helping teams turn every interaction into the next step in the client workflow instead of leaving it outside the system. CrocoCalls supports IP telephony, virtual numbers, and virtual PBX, which makes it a practical communication layer for businesses that depend on regular phone communication.

 

Key Features of CrocoCalls Integration in Wifox CRM

 

• Calls via webphone, softphone, or SIP connection. Users can make calls through the CrocoCalls webphone in their personal account or via softphone tools such as MicroSIP and Zoiper.

• Virtual PBX for structured call management. CrocoCalls provides a virtual PBX layer that helps businesses manage telephony without relying on traditional phone infrastructure.

• Call monitoring. CrocoCalls includes supervisor and call listening functions, monitoring tools in the Statistics tab, and the ability to download recordings.

• Real-time call statistics and manager performance visibility. CrocoCalls provides detailed real-time statistics for call duration, missed calls, and each manager’s performance.

• Autodialer, robocalls, and IVR. CrocoCalls offers automation and routing tools, including auto-calls, robocalls, and IVR.

 

Why It Matters

 

Calls often capture the moments that matter most in client management, such as concerns, confirmations, complaints, and commitments. When telephony works separately from CRM, teams have to switch between systems, manually update records, and rely on fragmented communication history.

 

With CrocoCalls integrated into Wifox CRM, voice communication becomes part of the operational workflow. Teams can connect conversations to customer profiles, track activity more clearly, manage follow-ups, and use call data to improve collaboration across teams.

 

Benefits for Business

 

By combining CrocoCalls with Wifox CRM, companies gain:

 

• Faster access to client context during communication

• Centralized telephony activity connected with CRM workflows

• Better visibility into call quality, missed calls, and team performance

• Structured handling of inbound and outbound communication

• Easier management of call routing scenarios

• Stronger control over follow-ups after client conversations

• A more scalable communication setup for distributed or high-volume teams

 

CrocoCalls powers the telephony side, while Wifox CRM makes call activity part of a broader client management process.

CrocoCalls integration is now available for Wifox CRM users.